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How do I know if a social media account or WhatsApp chat is an official Félix Pago channel?
Official Félix Pago channels are identity-verified and will never ask you for passwords, security codes, or payments outside the official WhatsApp chat. If you receive a suspicious message, do not respond and report it to the support team.
What are the official Félix Pago channels?
These are the only channels where Félix Pago communicates with you:
| Channel | Official account |
|---|---|
| +1 (669) 333-3549 | |
| instagram.com/felixpago | |
| facebook.com/felixpagos | |
| TikTok | tiktok.com/@felixpago |
| linkedin.com/company/felix-pago/ |
If someone contacts you from a different number or profile claiming to be Félix, it is a fake account.
How do I identify a fake account?
Fake accounts usually show these signs:
- They ask for sensitive information: passwords, verification codes, card details, or access to your account.
- You are offered unsolicited benefits: special rates, bonuses, or discounts in exchange for personal data.
- The number or name is similar but not exact: for example, "@felixpago1" or "@felix_pago_oficial".
- You are pressured to act quickly: unusual urgency to share information or make a payment.
Félix Pago will never ask you for passwords, security codes, or direct payments outside of WhatsApp. If someone does, it is a sign of fraud.
What should I do if I receive a suspicious message?
- Do not respond or share any personal data.
- Do not click on any links in the message.
- Report it directly to the Félix team by typing "speak to an agent" in your WhatsApp chat at +1 (669) 333-3549.
- Block and report the number or profile from the platform where you received it.
