Help Center
Get help, tips, and answers from Félix
Does Félix Pago respond to messages on social media?
Félix Pago does not offer support via direct messages on social media. For transfers, inquiries, and support, the official channel is WhatsApp at +1 (669) 333-3549.
Félix Pago does not offer support via direct messages on social media. For transfers, account inquiries, and any type of assistance, the official channel is WhatsApp at +1 (669) 333-3549.
What are Félix Pago's social media channels for?
Félix's social media channels are for content and community. You can find information about the service, news, and financial tips at:
- Instagram: instagram.com/felixpago
- Facebook: facebook.com/felixpagos
- TikTok: tiktok.com/@felixpago
- LinkedIn: linkedin.com/company/felix-pago/
Félix may interact with public comments on these platforms, but it does not manage transfers or resolve support cases via direct messages.
If you need help with a transfer or have an inquiry about your account, write directly to Félix via WhatsApp at +1 (669) 333-3549. The support team is available 24/7 in Spanish.
What should I do if I receive a direct message from someone claiming to be Félix on social media?
Do not respond or share any personal information. Félix does not send direct messages on social media to manage transfers or request information. If you receive one, it is an unofficial account. Report it to the support team via WhatsApp.
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What is the best advice for keeping my Félix Pago account secure?
Protect your Félix Pago account: use only the official WhatsApp, never share verification codes, and report any suspicious activity immediately.
The most important tip is to never share your verification codes or passwords with anyone, not even someone claiming to be from Félix. Félix Pago will never ask you for that information.
What can I do to keep my Félix Pago account secure?
Use only the official WhatsApp. Communicate with Félix only through the official number: +1 (669) 333-3549. Do not respond to messages from unknown numbers claiming to be Félix.
Never share verification codes. If you receive a code via SMS or WhatsApp, it is for you alone. No one from the Félix team will ever ask you for it.
Do not click on suspicious links. If you receive a message with an unexpected link, do not open it. Always access Félix directly from your saved WhatsApp chat.
Keep WhatsApp updated. Using the latest version of WhatsApp protects you against known vulnerabilities.
If someone asks you for a verification code, bank details, or a password while claiming to be from Félix Pago, it is a sign of fraud. Block the contact and report it to the support team immediately.
How do I identify a suspicious message?
A suspicious message usually has one of these characteristics:
- It comes from a number other than the official Félix one.
- It asks for confidential information such as codes, passwords, or card details.
- It offers special benefits in exchange for personal data.
- It creates urgency or pressure for you to act quickly.
What should I do if I think my Félix account has been compromised?
Type "hablar con agente" in your WhatsApp chat with Félix at +1 (669) 333-3549. The support team is available 24/7 to help you secure your account.
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Can I cancel a transfer with Félix Pago? How long does the refund take?
You can cancel a transfer with Félix Pago via WhatsApp if the money has not yet been deposited or picked up. The refund takes between 1 and 5 business days to appear.
Yes, you can cancel a transfer with Félix Pago via WhatsApp, provided the money has not yet been deposited or picked up by your beneficiary. Once the cancellation is processed, the refund takes between 1 and 5 business days to appear as a credit in your Félix account.
Can I cancel a Félix Pago transfer?
Yes, but only if the money has not yet reached the beneficiary. Cancellation is not possible if the transfer has already been deposited into an account or picked up in cash.
How do I cancel a Félix Pago transfer?
The fastest way is directly from your WhatsApp chat with Félix. If you cannot complete the cancellation via WhatsApp, you can contact the support team:
- WhatsApp: text "speak to an agent" to +1 (669) 333-3549
The team is available 24/7 to help you manage the cancellation.
To cancel a Félix Pago transfer, act as soon as possible. If the money has already been deposited or picked up, cancellation is no longer possible.
How long does a Félix Pago refund take?
Once the cancellation is confirmed, the refund timeline is as follows:
| Stage | Time |
|---|---|
| Refund reflected as a credit | Between 1 and 5 business days |
The refund is credited as a balance in your Félix account, not as a cash return or a refund to your card.
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Where can I send money in Nicaragua with Félix Pago?
With Félix Pago, you can send money to major banks in Nicaragua directly via WhatsApp, without downloading any app.
With Félix Pago, you can send money to major banks in Nicaragua directly via WhatsApp. The money is deposited into your beneficiary's bank account quickly and securely, without them needing to download any application.
Banks
Félix supports the major commercial banks in Nicaragua:
- BAC Credomatic
- Banco Ficohsa
- Banco Lafise
- Banpro
For a bank deposit to Nicaragua with Félix Pago, you need the account number and the full name of the beneficiary. You can ask them for these via WhatsApp before starting the transfer.
To find out which delivery methods are available for your beneficiary in Nicaragua, check the available methods in the WhatsApp chat. Type "help" and the Félix team will confirm the options for you before you start the transfer.
Frequently asked questions
What beneficiary details do I need to send to Nicaragua?
You need the bank account number and the full name of the beneficiary. Your beneficiary can find their account number in their banking app, on a bank statement, or at a bank branch.
Can I send cash to Nicaragua for pickup at a store?
Check the available methods in the WhatsApp chat: type "help" and the Félix team will confirm what delivery options your beneficiary has in Nicaragua.
How long does it take for the money to arrive in Nicaragua?
Bank deposits with Félix Pago are usually credited in minutes. Check How long does it take for the money to arrive? for more details.
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Where can I send money in Ecuador with Félix Pago?
With Félix Pago, you can send money to over 15 banks and credit unions in Ecuador, such as Banco Pichincha, Produbanco, and Guayaquil, directly via WhatsApp.
With Félix Pago, you can send money to over 15 banks and credit unions in Ecuador, directly via WhatsApp. The deposit reaches your beneficiary's account quickly and securely, without your family member needing to download any app.
Banks
With Félix, you can send to the main banks in Ecuador:
- BanEcuador
- Banco Bolivariano
- Banco Capital
- Banco de Loja
- Banco de Machala
- Banco del Austro
- Banco del Pacífico
- Banco General Rumiñahui
- Banco Guayaquil
- Banco Internacional
- Banco Pichincha
- Banco Procredit
- Banco Solidario
- Produbanco
For a bank deposit in Ecuador, Félix Pago needs the beneficiary's full name and account number. Your family member can find the account number in their online banking app, their passbook, or their bank statement.
Savings and credit cooperatives
In addition to banks, Félix includes savings and credit cooperatives:
- Andalucía Coop.
With Félix, transfers to Ecuador can be received via direct deposit to a bank or cooperative account, or as cash. If your beneficiary's bank or cooperative is not on the list, type "help" in the WhatsApp chat to check available alternatives.
Frequently asked questions
Can I send to any bank or cooperative in Ecuador?
Félix covers the main banks and cooperatives in Ecuador. If your beneficiary's institution is not on the list, type "help" in your WhatsApp chat with Félix to check available options.
Are transfers to Ecuador only via bank deposit?
No. In addition to direct deposit to a bank or cooperative account, with Félix your beneficiary can receive the money in cash in Ecuador. Cash pickup is available in minutes in most cases. To check the details, type "help" in the chat.
How long does it take for the money to arrive in Ecuador?
Deposits with Félix are usually credited in minutes. You can see more details in How long does it take for the money to arrive?.
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What to do if you were a victim of fraud? How to protect your account?
If you have been a victim of fraud, contact Félix Pago immediately via WhatsApp. Also, learn key tips to keep your account secure and avoid scams.
At Félix, we know that every dollar you send home is the result of your hard work and love for your family. That is why protecting your money is our priority. If you have heard about fraud or scams and don't know what to do, you are in the right place. Information is your best defense.
If you believe you have been a victim of fraud, act immediately: text "speak to an agent" to the official Félix Pago number +1 (669) 333-3549 on WhatsApp. The team is available 24/7 to help you.
How do you know if you have already been a victim of fraud?
Sometimes fraud happens silently. Checking your activity regularly is key. These are the most common warning signs:
Account activity or changes
- You see transactions you don't recognize. Your balance does not match what you expected.
Access issues or strange notifications
- You receive confirmation emails for changes to your profile (phone number, email) that you did not make. You have difficulty logging into your usual accounts.
Suspicious contacts or requests
- You sent money or personal information to someone who claimed to be a company agent. You received calls or emails asking for private data like passwords, PINs, or verification codes.
Detecting fraud in time significantly reduces the damage. If you recognize any of these signs, act immediately by following the steps below.
What to do if you were a victim of fraud with Félix Pago?
Staying calm is key to minimizing damage. Follow these steps in order:
- Stay calm and stop communication. If you are talking to someone suspicious, cut off communication immediately. Do not share more information, do not apologize, and do not try to confront them. Simply block the number. Contact your bank and Félix. Call your bank to report suspicious activity and request that additional transactions be blocked. Then, message us on the official WhatsApp at +1 (669) 333-3549 to report what happened. Keep all records and receipts of transactions related to the incident. Protect your access. If you still have access to your account, change your password immediately. Do the same for your personal email: scammers often access email first to reach financial apps. Use hard-to-guess passwords and avoid birth dates or names. Gather evidence. Take screenshots of suspicious messages, note the number they contacted you from, and save receipts of unauthorized transactions. This information will be useful for the investigation and, if necessary, for a police report.
Félix Pago investigates every fraud report and takes steps to secure your account. The sooner you report the situation, the better the chances of acting in time.
How to protect your money in the future?
Prevention is your best ally. These habits significantly reduce the risk of fraud:
- Enable two-factor authentication (2FA) on WhatsApp and your email. It's like putting a second lock on your account. Whenever an app offers to send a code to your phone to log in, enable it. Do not use public Wi-Fi. Avoid sending money or checking your bank when connected to Wi-Fi at a mall or restaurant. Use your mobile data or your home Wi-Fi. Check your activity weekly. Don't wait until the end of the month. Spend five minutes each week reviewing your recent transactions. Do not send money based on instructions from third parties. If someone asks you to send money in exchange for something, stop. It is a classic sign of a scam. Use only the official payment page. Félix sends you a secure payment link directly in the chat. Do not enter card details on any other site.
What is the best tip to keep your Félix Pago account secure?
Always verify the number or account contacting you before responding. Confirm that the chat has the blue verification checkmark and that it is the official number: +1 (669) 333-3549. All official Félix social media accounts also have a blue verification checkmark.
The best protection against fraud is to always verify that you are speaking with the official Félix Pago number before sharing any data or confirming any transfer.
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Can I receive surveys or interviews from Félix Pago?
Yes. Félix Pago may invite you to surveys or interviews via WhatsApp or a call from +1 (669) 333-3549. We will never contact you through any other channel for this.
Yes. Occasionally, Félix Pago may invite you to participate in a survey or interview to improve our service. We will only contact you through our official number: via WhatsApp or a phone call at +1 (669) 333-3549.
How does Félix Pago contact you for surveys or interviews?
Félix only uses two channels for this type of contact:
- WhatsApp: from the official number +1 (669) 333-3549.
- Phone call: from the same number +1 (669) 333-3549.
If you receive an invitation to a survey or interview from any other channel, such as email, social media, or a different number, it is not from Félix.
Félix Pago will never ask you to participate in surveys or interviews from a channel other than our official WhatsApp or call at +1 (669) 333-3549. If you have doubts about whether a contact is legitimate, message us directly on WhatsApp to confirm.
What information might Félix ask for in a survey or interview?
Félix surveys and interviews are to learn about your experience with our service. We will never ask for passwords, bank details, or payment information in this context.
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Where can I send money in Peru with Félix Pago?
With Félix Pago, you can send money to over 25 destinations in Peru, including banks like BCP and Interbank, municipal savings banks, and financial institutions, directly via WhatsApp.
With Félix Pago, you can send money to over 25 destinations in Peru: banks, municipal savings and credit banks, and financial institutions, directly via WhatsApp. The deposit reaches your beneficiary's account quickly and securely, without your family member needing to download any app.
Banks
With Félix, you can send to the main banks in Peru:
- Banco Azteca Perú
- Banco Cencosud
- Banco de Comercio
- Banco de Crédito del Perú (BCP)
- Banco de la Nación
- Banco Falabella
- Banco GNB Perú
- Banco ICBC Perú
- Banco Interamericano de Finanzas (BanBif)
- Banco Pichincha Perú
- Banco Ripley
- Banco Santander Perú
- BBVA Perú
- Citibank Perú
- Interbank
- MiBanco
- Scotiabank Peru
For interbank transfers in Peru, Félix Pago requires the beneficiary's CCI (Interbank Account Code): a 20-digit number that identifies any bank account. Your family member can find it in their online banking app, on their account statement, or by requesting it directly from their bank.
Municipal savings and credit banks
Félix also covers the country's main municipal savings banks:
- Caja Arequipa
- Caja Cusco
- Caja Huancayo
- Caja Ica
- Caja Piura
- Caja Sullana
- Caja Trujillo
Financial institutions
Additionally, you can send to the following financial institutions:
- Compartamos Financiera
- Crediscotia Financiera
- Financiera Efectiva
- Financiera Oh!
With Félix, transfers to Peru can be received via direct deposit to a bank account, municipal savings bank, or financial institution, in the Yape digital wallet, or in cash. If your beneficiary's institution is not on the list, type "help" in the WhatsApp chat to check available alternatives.
Frequently asked questions
Can I send to any bank, municipal savings bank, or financial institution in Peru?
Félix covers the main banks, municipal savings banks, and financial institutions in Peru. If your beneficiary's institution is not on the list, type "help" in your WhatsApp chat with Félix to check available options.
What is the CCI and how can my beneficiary get it?
The CCI (Interbank Account Code) is a 20-digit number that identifies any bank account in Peru. Your beneficiary can find it in their online banking app, on their bank statement, or by requesting it directly from their bank.
Are transfers to Peru only via bank deposit?
No. In addition to direct deposits to bank accounts, municipal savings banks, or financial institutions, with Félix your beneficiary can receive money in their Yape digital wallet or in cash. Cash pickup is available in minutes in most cases. To check the details, type "help" in the chat.
How long does it take for the money to arrive in Peru?
Deposits with Félix are usually credited in minutes. You can see more details in How long does it take for the money to arrive?.
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Will Félix Pago ask for my bank details or sensitive information?
Félix Pago will never ask for your passwords, PINs, or bank codes. To verify your identity, we only ask for your name, date of birth, and an official document.
Félix Pago will never ask for your passwords, PINs, bank codes, or verification codes. If someone asks for this information claiming to be Félix, it is a fraud attempt.
What information can Félix Pago ask for?
To verify your identity and comply with regulatory requirements, Félix may ask for:
- Basic personal information: full name, date of birth, and U.S. address.
- Official ID document: passport, driver's license, or other accepted document.
- Selfie: to confirm the document belongs to you.
This information is required by law for all money transfer services and is used solely to verify your identity.
What information will Félix Pago NEVER ask for?
- Passwords or PINs for your bank account.
- Access codes for financial apps.
- Verification codes received via SMS.
- Full social security numbers.
- Card security information (CVV, expiration date) outside the payment flow in WhatsApp.
If you receive a message asking for any of this data in the name of Félix Pago, do not respond. Type "speak to an agent" in your official WhatsApp chat at +1 (669) 333-3549 and report it immediately.
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How do I know if a social media account or WhatsApp chat is an official Félix Pago channel?
Learn how to identify official Félix Pago channels on WhatsApp and social media, and how to protect yourself from fake accounts or fraud attempts.
Official Félix Pago channels are identity-verified and will never ask you for passwords, security codes, or payments outside the official WhatsApp chat. If you receive a suspicious message, do not respond and report it to the support team.
What are the official Félix Pago channels?
These are the only channels where Félix Pago communicates with you:
| Channel | Official account |
|---|---|
| +1 (669) 333-3549 | |
| instagram.com/felixpago | |
| facebook.com/felixpagos | |
| TikTok | tiktok.com/@felixpago |
| linkedin.com/company/felix-pago/ |
If someone contacts you from a different number or profile claiming to be Félix, it is a fake account.
How do I identify a fake account?
Fake accounts usually show these signs:
- They ask for sensitive information: passwords, verification codes, card details, or access to your account.
- You are offered unsolicited benefits: special rates, bonuses, or discounts in exchange for personal data.
- The number or name is similar but not exact: for example, "@felixpago1" or "@felix_pago_oficial".
- You are pressured to act quickly: unusual urgency to share information or make a payment.
Félix Pago will never ask you for passwords, security codes, or direct payments outside of WhatsApp. If someone does, it is a sign of fraud.
What should I do if I receive a suspicious message?
- Do not respond or share any personal data.
- Do not click on any links in the message.
- Report it directly to the Félix team by typing "speak to an agent" in your WhatsApp chat at +1 (669) 333-3549.
- Block and report the number or profile from the platform where you received it.
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Where can I send money in El Salvador with Félix Pago?
With Félix Pago, you can send money to over 20 banks, credit unions, and stores in El Salvador directly via WhatsApp, without downloading any app.
With Félix Pago, you can send money to over 20 destinations in El Salvador: banks, credit unions, and cash pickup partners. The beneficiary can receive the deposit directly into their account or pick up the cash at participating stores and payment locations.
Banks and credit unions
Félix supports the main commercial banks and credit union federations in El Salvador:
- Banco Agrícola
- Banco ABANK (Azteca)
- Banco Azul
- Banco Cuscatlán
- Banco de Fomento Agropecuario (BFA)
- Banco Hipotecario
- Banco Industrial
- Banco Promérica
- BAC Credomatic
- Bancovi
- Davivienda (HSBC)
- Fedecaces
- Fedecrédito
- Scotiabank
For a bank deposit to El Salvador with Félix Pago, you need the account number and the full name of the beneficiary. You can ask them for these via WhatsApp before starting the transfer.
Stores and cash pickup locations
If your beneficiary prefers cash pickup, Félix works with supermarkets, stores, and gas stations:
- Aki Pago
- Maxi Despensa
- Despensas Familiares
- DLC
- La Despensa de Don Juan
- La Curacao
- Super Selectos
- Texaco
- Tropigas
- Walmart
To pick up cash in El Salvador with Félix Pago at stores like Super Selectos, Walmart, or Despensas Familiares, the beneficiary receives a reference code via WhatsApp and must present an official ID at the payment location.
Frequently asked questions
What information do I need from the beneficiary to send to El Salvador?
For bank or credit union deposits, you need the account number and the beneficiary's full name. For cash pickup at stores, the full name is sufficient. Félix will tell you in the chat what information to request based on the chosen method.
How long does it take for the money to arrive in El Salvador?
Bank deposits with Félix Pago are usually credited in minutes. Cash pickups are available in minutes in most cases. Check How long does it take for the money to arrive? for more details.
What if my beneficiary's bank or store is not on the list?
Félix's network of destinations in El Salvador is updated frequently. Type "help" in your WhatsApp chat with Félix, and the team will confirm available options or nearby alternatives.
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What are the official Félix Pago social media channels?
Follow Félix Pago on Instagram, Facebook, TikTok, and LinkedIn. These are the only official accounts. The primary support channel is WhatsApp at +1 (669) 333-3549.
Félix Pago is on Instagram, Facebook, TikTok, and LinkedIn. If you want to contact the team for a transfer or support, the official channel is WhatsApp at +1 (669) 333-3549.
Official Félix Pago social media
These are the only official Félix social media accounts. If you find an account with a similar name that is not on this list, please report it to the support team.
Can I contact Félix Pago via social media?
Félix's social media channels are for content, news, and community. For transfers, account inquiries, or any support, the official channel is WhatsApp at +1 (669) 333-3549, available 24/7.
The only channel where Félix Pago manages transfers and support is WhatsApp at +1 (669) 333-3549. Social media is not a customer service channel.
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Will Félix Pago ask me to complete a transaction outside the official chat?
No. Félix Pago will never ask you to complete a transaction outside of WhatsApp. If someone asks you to do so while claiming to be Félix, it is a fraud attempt.
No. Félix Pago will never ask you to complete a transaction outside of your official WhatsApp chat. All transfers, payments, and confirmations are handled within the same chat. If someone asks you to do it any other way, it is a sign of fraud.
How does a legitimate transfer with Félix Pago work?
The entire process takes place within your WhatsApp chat with Félix at +1 (669) 333-3549:
- You start the transfer by writing in the chat.
- You select the amount, the country, and the receiving method.
- You pay with a card directly in the chat, or with cash at a store using the barcode Félix generates for you.
- You receive the confirmation in the same chat.
Félix will never redirect you to an external website, a third-party app, a direct bank transfer, or any other channel to complete a payment.
If someone contacts you claiming to be from Félix Pago and asks you to complete a payment outside of WhatsApp, block them and report it to the support team immediately.
What should I do if I receive a suspicious request?
- Do not make any payments or share any data.
- Type "speak to an agent" in your WhatsApp chat with Félix at +1 (669) 333-3549.
- Block and report the number or profile that contacted you.
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Can Félix Pago contact my beneficiaries?
In some cases, Félix Pago may send notifications to your beneficiary, primarily to remind them that they have money pending for cash pickup.
In some cases, Félix Pago may send a notification to your beneficiary to let them know they have money available or pending pickup. This applies primarily to cash pickup transfers.
When does Félix Pago contact a beneficiary?
Félix may send a reminder to the beneficiary when a cash pickup transfer is about to expire, so they can collect the money in time before the transfer is canceled.
This type of notification does not apply to all transfers. It depends on the delivery method and the destination country.
How does Félix contact the beneficiary?
Notifications to the beneficiary are sent via WhatsApp or SMS, depending on the transfer flow. The message includes information about the availability of the money or the deadline to collect it.
Félix Pago only contacts beneficiaries for notifications related to the status of the transfer. We will never ask them for bank details, passwords, or sensitive information.
What happens if my beneficiary does not collect the money in time?
If the transfer deadline expires without the beneficiary collecting the cash, the transfer may be canceled and the money returned to the sender. If you have questions about the status of a transfer, type "status" in your WhatsApp chat with Félix.
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Where can I send money in Colombia with Félix?
With Félix, you can send money to Colombia via WhatsApp to a Bre-B key, a bank account, a digital wallet, or for cash pickup. Learn about each option.
With Félix, you can send money from the United States to Colombia via WhatsApp in four ways: to a Bre-B key, a bank account, a digital wallet, or for cash pickup. You choose the delivery method in the chat, based on how your family prefers to receive the money.
What are the ways to receive money in Colombia with Félix?
Each delivery method requires different details about your beneficiary. Before sending, ask your family how they prefer to receive the money and request these details:
| Delivery method | Where the money arrives | Details you need |
|---|---|---|
| Bre-B key | To the bank account or digital wallet associated with the Bre-B key | Bre-B key, name, city, and ID number of the beneficiary (sometimes Félix obtains this when validating the Bre-B key) |
| Bank account | To a savings or checking account | Full name, type and number of ID (citizenship card, foreigner ID, or passport), bank, account type, and account number |
| Digital wallet | To a Nequi or Daviplata account | Full name and wallet account number |
| Cash pickup | To a pickup location in Colombia | Full name of the beneficiary |
Depending on the delivery method, Félix may ask you for other details about your beneficiary in the chat.
With Félix, you can send money from the United States to Colombia via WhatsApp in four ways: to a Bre-B key, to a bank account, to a digital wallet, or for cash pickup. With a Bre-B key, bank account, or digital wallet, the money goes in directly; only cash pickup requires your beneficiary to go to a pickup location.
How does sending money to Colombia with a Bre-B key work?
Bre-B is the payment system of the Banco de la República de Colombia. A Bre-B key is a simple piece of information that your family registers with their bank or wallet: their cell phone number, ID number, email address, or an alphanumeric code. If this is the first time you've heard of Bre-B, start with what is Bre-B and what is a Bre-B key.
To send, choose Bre-B as the delivery method in your WhatsApp chat and enter the Bre-B key, the name, and the city of your beneficiary. Félix validates the Bre-B key before you continue. If Félix cannot validate the Bre-B key, you can choose another delivery method, such as a bank account, digital wallet, or cash pickup. We explain each step in how to send money to Colombia with a Bre-B key via Félix.
A transfer to Colombia with a Bre-B key via Félix arrives in minutes to the bank account or digital wallet associated with that Bre-B key. The Bre-B key replaces the bank, account type, and account number, but Félix still needs your beneficiary's name, city, and ID number.
What information do you need to send money to a bank account in Colombia?
For a deposit to a bank account in Colombia, Félix asks for your beneficiary's full name, the type and number of their identity document (national ID, foreigner ID, or passport), their bank, the account type (savings or checking), and the account number. Copy this information exactly as your family member gives it to you, because one wrong digit can delay the transfer.
Your family member can find this information in their bank's app or on their bank statement. If you have questions about your beneficiary's bank, type "speak to an agent" in your WhatsApp chat with Félix before sending.
Deposits to a bank account in Colombia with Félix arrive in minutes in most cases. Your family member does not have to claim or accept the money: it goes directly into their bank account.
Learn about the delivery times for each method in how long it takes for the money to arrive.
Can you send money to Nequi or Daviplata from the United States?
Yes. With Félix, you can send money to a digital wallet in Colombia: Nequi or Daviplata. In your WhatsApp chat, choose digital wallet as the delivery method, select your family member's wallet, and enter the account number for that wallet.
With Félix, a transfer to Nequi or Daviplata is deposited directly into your beneficiary's digital wallet in Colombia. Your family member does not have to claim or accept the money.
Can you send money to Colombia for cash pickup?
Yes. If your family does not have a bank account or digital wallet, they can pick up the cash at a pickup location in Colombia. To pick it up, your beneficiary must present an official identity document and the transfer reference number. Available pickup locations may change: to confirm where your family member can pick up the money, type "speak to an agent" in your WhatsApp chat with Félix.
If you also want to pay for your transfer in cash from the United States, look for stores near you to pay in cash. Learn about all the ways to pay in Félix's payment methods.
With Félix, the money you send to Colombia for cash pickup is available in minutes in most cases. Your beneficiary has to go to a pickup location to collect it with an official identity document and the transfer reference number, unlike deposits to a bank account or digital wallet.
How much does it cost to send money to Colombia with Félix?
The fee depends on the delivery method:
| Delivery method | Félix Fee |
|---|---|
| Bank account | $2.99 USD |
| Cash pickup | $4.98 USD |
For transfers using a Bre-B key or to a digital wallet, check the fee, exchange rate, and total of your transfer in the summary before confirming. Learn about the rates for all countries at how much Félix charges in fees and check how many Colombian pesos a dollar is worth at the dollar price today in Colombia.
Sending money to a bank account in Colombia with Félix costs a $2.99 USD fee, and cash pickup costs $4.98 USD. Before confirming any transfer, Félix shows you a summary with the fee, the exchange rate, and the total you are paying.
To get started, learn more about sending money to Colombia with Félix.
Related content
What are Félix Pago's official communication channels?
Félix Pago's official channels are WhatsApp for support and transfers, and Instagram, Facebook, TikTok, and LinkedIn for content. Any other contact is unofficial.
Félix Pago communicates with you via WhatsApp for everything related to transfers and support. Social media are content channels, not customer service channels.
What are the official Félix Pago channels?
If someone contacts you from a channel other than those on this list claiming to be Félix, it is an unofficial account.
How does Félix Pago contact me?
Félix only sends you messages via WhatsApp to the number you registered. Transfer notifications, confirmations, and account alerts all arrive through that same chat.
Félix Pago will never contact you via unsolicited email, phone call, or direct message on social media to ask for personal or payment information.
Related content
Where can I send money in the Dominican Republic with Félix Pago?
With Félix Pago, you can send money to over 10 banks, associations, and cooperatives in the Dominican Republic, plus cash pickup, directly via WhatsApp.
With Félix Pago, you can send money to over 10 banks, savings associations, and cooperatives in the Dominican Republic, directly via WhatsApp. Your beneficiary can receive the deposit in their account or pick up cash through partners like Remesas Dominicanas.
Banks
With Félix, you can send to the main banks in the Dominican Republic:
- Banco BHD (León)
- Banco Caribe
- Banco López de Haro
- Banco Popular
- Banco Unión
- Banreservas
- Scotiabank
For a bank deposit in the Dominican Republic, Félix Pago only needs the beneficiary's full name and their bank account number. Your family member can find the account number in their online banking app, on their passbook, or on their bank statement.
Associations, cooperatives, and other partners
In addition to traditional banks, Félix includes savings and loan associations, cooperatives, and cash payment networks:
- Asociación Cibao de Ahorros y Préstamos
- Asociación La Nacional de Ahorros y Préstamos
- Asociación Popular de Ahorros y Préstamos
- Cooperativa Mamoncito
- Remesas Dominicanas
With Félix Pago, the beneficiary in the Dominican Republic can pick up the transfer in cash through partners like Remesas Dominicanas. They just need to present an official ID and the transfer reference to collect the money.
Frequently asked questions
Can I send to any bank or institution in the Dominican Republic?
Félix covers the main banks, associations, and cooperatives in the Dominican Republic. If your beneficiary's institution is not on the list, type "help" in your WhatsApp chat with Félix to check available options.
Can my beneficiary receive the money in cash?
Yes. Through partners like Remesas Dominicanas, your beneficiary receives a reference to pick up the transfer in cash. They need to present an official ID at the payment location.
How long does it take for the money to arrive in the Dominican Republic?
Deposits with Félix are usually credited in minutes. You can see more details in How long does it take for the money to arrive?.
Related content
What should I do to verify that I am being contacted by Félix Pago?
To verify that a contact is from Félix Pago, look for the blue verification checkmark on WhatsApp. The official number is +1 (669) 333-3549.
To confirm that a message is from Félix Pago, ensure the number or account has the blue verification checkmark on WhatsApp. This badge guarantees you are speaking with the official Félix team, not a third party or scammer.
How do I verify that a contact is actually Félix Pago?
- Check for the blue checkmark. The official Félix chat on WhatsApp displays a blue verification badge next to the name. If you don't see it, it's not Félix.
- Confirm the number. The only official Félix Pago number is +1 (669) 333-3549. If the message comes from a different number, it is an unofficial account.
- When in doubt, reach out to us first. Open WhatsApp, search for the Félix contact at +1 (669) 333-3549, and message us from there. If the contact who messaged you was legitimate, the team will confirm it.
The blue verification checkmark on WhatsApp is the safest way to confirm you are speaking with Félix Pago. Do not respond to messages claiming to be from Félix that do not have this badge.
What should I do if I cannot verify the contact?
Do not respond or share any personal information. Message +1 (669) 333-3549 directly, and the support team will confirm if the contact was legitimate. The team is available 24/7.
