What to do if you have been a victim of fraud? How to protect your account?

At Félix, we know that every dollar you send home is the result of your hard work and love for your family. That is why protecting your money is our priority. If you have heard about fraud or scams and don't know what to do, you are in the right place. Information is your best defense.

If you believe you have been a victim of fraud, act immediately: type "hablar con agente" to the official Félix Pago number +1 (669) 333-3549 on WhatsApp. Our team is available 24/7 to help you.

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How do you know if you have been a victim of fraud?

Sometimes fraud happens silently. Regularly checking your activity is key. These are the most common warning signs:

Account activity or changes

• You see transactions you don't recognize.
• Your balance does not match what you expected.

Access issues or strange notifications

• You receive confirmation emails for changes to your profile (phone number, email address) that you did not make.
• You are having trouble logging into your regular accounts.

Suspicious contacts or requests

• You sent money or personal information to someone who claimed to be a company agent.
• You received calls or emails asking for private data like passwords, PINs, or verification codes.

Detecting fraud early significantly reduces the damage. If you recognize any of these signs, act immediately by following the steps below.

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What should you do if you were a victim of fraud with Félix Pago?

Acting calmly is key to minimizing damage. Follow these steps in order:

1. Stay calm and stop communication. If you are talking to someone suspicious, end the communication immediately. Do not share any more information, do not apologize, and do not try to confront them. Simply block the number.
2. Contact your bank and Félix. Call your bank to report suspicious activity and request that additional transactions be blocked. Then, message us on the official WhatsApp at +1 (669) 333-3549 to report what happened. Keep all records and receipts of the transactions related to the incident.
3. Secure your access. If you still have access to your account, change your password immediately. Do the same for your personal email: scammers often access email first to reach financial apps. Use passwords that are hard to guess and avoid using birth dates or names.
4. Gather evidence. Take screenshots of suspicious messages, note the number they contacted you from, and save receipts of unauthorized transactions. This information will be useful for the investigation and, if necessary, for a police report.

Félix Pago investigates every fraud report and takes steps to secure your account. The sooner you report the situation, the better the chances of acting in time.

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How can you protect your money in the future?

Prevention is your best ally. These habits significantly reduce the risk of fraud:

• Enable two-factor authentication (2FA) on WhatsApp and your email. It is like adding a second lock to your account. Whenever an app offers to send a code to your phone to log in, enable it.
• Do not use public Wi-Fi. Avoid sending money or checking your bank when connected to Wi-Fi at a mall or restaurant. Use your mobile data or your home Wi-Fi.
• Check your activity weekly. Don't wait until the end of the month. Spend five minutes each week reviewing your recent transactions.
• Do not send money based on third-party instructions. If someone asks you to send money in exchange for something, stop. It is a classic sign of a scam.
• Use only the official payment page. Félix sends you a secure payment link directly in the chat. Do not enter card details on any other site.

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What is the best tip for keeping your Félix Pago account secure?

Always verify the number or account contacting you before responding. Confirm that the chat has the blue verification checkmark and that it is the official number: +1 (669) 333-3549. All official Félix social media accounts also feature a blue verification checkmark.

The best protection against fraud is to always verify that you are speaking with the official Félix Pago number before sharing any data or confirming any transfer.

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Related content

• How do I verify that I am being contacted by Félix Pago and not a scammer?
• What should I do if I notice suspicious activity on my account?
• Will Félix Pago ask for my bank details or sensitive information?
• Will Félix Pago ask me to complete a transaction outside of the official chat?
• What is the best advice for keeping my Félix Pago account secure?