What to do if you’ve been a victim of fraud and tips to stay safe
At Félix, we know that every dollar you send home is the result of your hard work and love for your family. That’s why protecting your money is so important to us. When we hear stories about fraud or scams, it’s completely normal to feel confused or worried.
Scammers are becoming more sophisticated every day, but information is your best defense. This guide is designed to inform you and help you recognize the main warning signs, as well as take quick action and seek the right support.
We want you to feel confident managing your money and to know exactly what to do if something doesn’t seem right.
How to know if you’ve been a victim of fraud
Sometimes, fraud happens quietly. That’s why it’s essential to review your financial activity regularly. Here are some of the most common warning signs (or red flags):
- Unusual activity or changes in your account:
This includes unknown transactions or when your balance doesn’t match your records. - Problems accessing or controlling your account:
You can’t log in to your account, or you receive unusual notifications, such as confirmation emails about changes to your profile (like a new phone number or email address) that you didn’t make. - Suspicious contacts or requests:
You sent money or shared personal information, or you received emails or phone calls asking for private or sensitive data.
Steps to take if you’ve been a victim of fraud
If you discover that you’ve been a victim of fraud, the first thing to do is take a deep breath. Staying calm is essential to minimizing potential damage. Follow these steps immediately:
Step 1: Stay calm and stop communication
If you’re communicating with someone you suspect is a scammer, stop all communications immediately. Don’t share any more information, don’t apologize, and don’t try to confront them. Simply hang up or block the number.
Step 2: Contact your bank or payment provider
If you sent money or shared your information, contact your bank or the payment service you used right away to report the fraud. Monitor your account closely for any unusual activity and keep records of all transactions related to the incident.
If you sent money using Félix Pago, we recommend taking the following actions:
- Call your bank immediately and inform them that you suspect fraudulent activity.
- Contact us directly through our official WhatsApp [+1 (669) 333-3549] and report the situation to our support team.
Step 3: Secure your access
If you still have access to your account, change your password immediately. Do the same for your personal email, as scammers often gain access to email accounts first to reach financial apps. Use strong passwords that are hard to guess (avoid birthdates or names).
Step 4: Gather evidence
Take screenshots of suspicious messages, write down the phone number that contacted you, and save receipts of unauthorized transactions. This information will be very helpful for investigations and for filing a police report if necessary.
Taking these actions can help you feel more secure and prevent further damage.
Practical tips to protect your money in the future
Prevention is our greatest ally. Here are some best practices to help you navigate the fintech world safely and with confidence:
- Enable Two-Step Verification (2FA) on your WhatsApp and email:
It’s like adding a second lock to your door. Whenever an app offers to send you a code to your phone to log in, always say yes. - Avoid using public Wi-Fi networks:
Don’t send money or check your bank account while connected to Wi-Fi at malls or restaurants. Always use your mobile data or your home Wi-Fi instead. - Review your account statements weekly:
Don’t wait until the end of the month. Take five minutes every Sunday to review your transactions.
What’s the best tip to keep my Félix Pago account secure?
Always verify the phone number or account that contacts you before responding. Make sure our chat has the blue verification checkmark and that it’s our official number: [+1 (669) 333-3549].
We also want to remind you that all our social media channels have a blue verification checkmark.
Your hard work deserves to be protected. Together, we can help keep you and your loved ones safe.
Where can I learn more about digital security?
Check out our video playlist on digital security. In just a few minutes, you’ll learn practical and visual tips to keep your accounts secure and avoid scams.
Learn more
