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Can Félix Pago contact my beneficiaries?
In some cases, Félix Pago may send a notification to your beneficiary to let them know they have money available or pending pickup. This applies primarily to cash pickup transfers.
When does Félix Pago contact a beneficiary?
Félix may send a reminder to the beneficiary when a cash pickup transfer is about to expire, so they can collect the money in time before the transfer is canceled.
This type of notification does not apply to all transfers. It depends on the delivery method and the destination country.
How does Félix contact the beneficiary?
Notifications to the beneficiary are sent via WhatsApp or SMS, depending on the transfer flow. The message includes information about the availability of the money or the deadline to collect it.
Félix Pago only contacts beneficiaries for notifications related to the status of the transfer. We will never ask them for bank details, passwords, or sensitive information.
What happens if my beneficiary does not collect the money in time?
If the transfer deadline expires without the beneficiary collecting the cash, the transfer may be canceled and the money returned to the sender. If you have questions about the status of a transfer, type "status" in your WhatsApp chat with Félix.
