Felix Technologies Inc. Terms of Use
These terms of use (the “Terms”) are between you and Felix Technologies Inc. NMLS# 2302775 (“Felix”, “we”, “us”, or “our” as applicable), concerning your use of (including any access to) the Services, as defined below and including the Website and other Felix Materials.
By registering with Felix, or by using the Services, you agree to be bound by these Terms and consent to receive communications related to the Services in electronic format (as set forth in our Electronic Disclosure Policy available at: https://felixpago.com/electronics-policy ), and you affirm that you are at least eighteen (18) years of age and legally capable of entering into these Terms. You also agree to comply with our Privacy Policy available at: https://felixpago.com/privacy-policy/, which is incorporated into these Terms.
IMPORTANT NOTICE REGARDING ARBITRATION: WHEN YOU AGREE TO THESE TERMS YOU ARE AGREEING (WITH LIMITED EXCEPTIONS) TO RESOLVE ANY DISPUTE BETWEEN YOU AND FELIX THROUGH BINDING ARBITRATION RATHER THAN IN COURT. PLEASE REVIEW CAREFULLY SECTION 18.10 “GOVERNING LAW AND AGREEMENT TO ARBITRATE” BELOW FOR DETAILS REGARDING ARBITRATION.
Please read carefully all of the terms of these policies and each of the other agreements that apply to you. Your use of certain Services may be subject to additional terms and conditions, as communicated by us to you through the Service or by other means, and such additional terms and conditions are incorporated into these Terms.
These Terms contain several sections, and you should read all of them carefully. The headings are for reference only. Some capitalized terms have specific definitions that are defined in the Glossary or within these Terms.
If we change these Terms in a way that reduces your rights or increases your responsibilities, we will provide you with 30 days prior notice by posting a notice on our Website at: https://www.felixpago.com. Your use of the Services following any changes to these Terms will constitute your acceptance of such changes. The “Last Updated” legend above indicates when these Terms were last changed. We may, at any time and without liability, modify or discontinue all or part of the Services (including access via any third-party links); charge, modify or waive certain fees related to the Services; or offer the Services, or certain of the Services, to some or all users.
Summary Table of Contents
- About Felix
- Glossary
- Using Our Services
- Our Services
- Cancellation of a Transfer
- Fees
- Transaction Statements and Requesting Transaction Records in Writing
- Terminating Felix
- Communications Between You and Us
- Issues that May Occur
- Errors
- What is not considered an Error
- Restricted Activities
- Protection from Unauthorized Transactions
- Complaints
- Information Security
- Third Party Materials
- Fraud Prevention
- Felix’s Rights
- Anti-Money Laundering, Sanctions Screening, and Regulatory Compliance
- Foreign Exchange and Transfer Timing Disclosures
- About Felix
- Felix is a corporation incorporated in Delaware with headquarters in Miami, FL. We are registered as a money services business with FinCEN (31000234910087). In addition, Felix is a licensed money transmitter in most states of the United States of America. For information regarding Felix’s money transmission licenses please click here. In the states where Felix is not a licensed money transmitter, services are offered in conjunction with our partner financial institutions and are subject to their separate terms, conditions and restrictions. By using or continuing to use the Services, you agree to be bound by such terms, conditions, and restrictions, as modified from time to time
- The Services enable you to submit a payment in US dollars, which are converted into Local Currency and delivered to recipients located abroad as part of a single transaction (a “Transfer”). Felix only facilitates transfers to certain countries. We retain full discretion to refuse to accept any user or to complete any instruction to transfer, receive, send, withdraw or convert money at any time.
- Glossary
In these Terms:
Business Day means a day other than a Saturday, Sunday or a public holiday in the United States when financial institutions are open for business.
Felix Materials means any software (including without limitation developer tools, sample source code, and code libraries), data, materials, content and printed and electronic documentation (including any specifications and integration guides) developed and provided by us or our affiliates to you, or available for download from our Website.
Local Currency means Mexican pesos or the applicable local currency in the non-US countries where Felix permits Transfers to be transmitted.
Services means all products, services, content, features, technologies or functions offered by us and all related websites, applications, and services (including the Website).
Unauthorized Transaction means when a Transfer is made from your WhatsApp account using Felix that you did not authorize and that did not benefit you.
Website means any webpage, including but not limited to: https://www.felixpago.com where we provide Services to you as well as our WhatsApp platform.
- Using Our Services
- Onboarding
All Services are initiated through your WhatsApp account. You cannot use Felix if you do not have a WhatsApp account. In order to use some or all of the Services, you must first sign up for Felix, link your WhatsApp account and provide us with certain information. For legal reasons, all information you provide during the onboarding process or any time thereafter must be complete, accurate and truthful. You are responsible for keeping your contact information up-to-date. We may refuse to provide or may discontinue providing the Services to any person or entity at any time for any reason.
We treat all activities under a user’s WhatsApp account to be those of the user. You must only use the Services to transact on your own account and not on behalf of any other person or entity. You may only sign up for Felix once unless we explicitly approve the use of multiple WhatsApp accounts. Where duplicate WhatsApp accounts are detected for a single user, Felix may close or merge these duplicate accounts without notification to you.
- User Security
You, not Felix, are responsible for maintaining adequate security and control of any and all IDs, passwords, or any other details that you use to access your WhatsApp account and the Services. You must never disclose your WhatsApp account password. Keep them safe. Change your password regularly. We will never ask you to provide your password to us or to a third party. Tell us if anyone asks for your password, and contact: ayuda@felixpago.com if you are not sure about this, or any other security-related aspect of your use of Felix. You must never let anyone access your WhatsApp account or watch you accessing your WhatsApp account.
If you suspect your WhatsApp account, login details, password or any other security features are stolen, lost, used without authorization or otherwise compromised, you are advised to change your password. Contact us at (669) 333-3549 immediately if you believe your credentials have been compromised or you are suspicious about the security of your password or any other security features. The compromise of your credentials could enable thieves to access Felix and attempt Unauthorized Transactions. Telephoning us is the best way to minimize your risk of loss. In addition, contact us at once if your transaction history with Felix shows Unauthorized Transactions. We rely on you to regularly request your transactions history from Felix and to contact us immediately in case you have any questions or concerns.
We may (but are not obligated to) suspend your use of Felix or otherwise restrict your functionality if we have concerns about the security of your WhatsApp account or any of its security features; or potential unauthorized or fraudulent use of Felix or any of its security features.
You must make sure that your WhatsApp account, your phone and your e-mail account(s) are secure and only accessible by you, as your WhatsApp account, phone number and/or e-mail address may be used to communicate with you about the security of your use of Felix. Never use any functionality that allows login details or passwords to be stored by the phone, computer or browser you are using or to be cached or otherwise recorded. Additional Felix products or Services you use may have additional security requirements, as notified to you by us, and you must familiarize yourself with those requirements.
- Authorizing Third Parties
You may authorize third parties to initiate Transfers on your behalf using Felix. You acknowledge that if you authorize a third party to initiate Transfers on your behalf, we may disclose certain information about your use of Felix to this third party. We are not responsible for any such third party’s use of Felix or any information about your use of Felix. Granting permission to a third party does not relieve you of your responsibilities under these Terms, including notifying us if your WhatsApp account has been compromised or if a Transaction is incorrect or unauthorized.
- Verification
If you use certain Services, federal law requires that we verify some of your information. You authorize Felix to make any inquiries we consider necessary to validate your identity. These may be made directly or through third parties, including checking commercial databases or credit reports. We may need to ask you for further information, requiring you to provide your date of birth, a taxpayer identification number, address and other information that will allow us to reasonably identify you. This could include requiring you to take steps to confirm ownership of your WhatsApp account, phone number, email address or financial instruments, ordering a credit report from a credit reporting agency, or verifying your information against third party, including governmental databases or through other sources. We may also ask to see your driver’s license, passport or other identifying documents at any time. Felix reserves the right to close, suspend, or limit access to the Services in the event we are unable to obtain or verify this information.
- Our Services
- Uploading Money
You may upload money using one of the supported payment methods offered through the Service. These methods may include bank transfers, debit, credit and prepaid cards, or cash funding (see following Sections). When you initiate a payment, you authorize us to charge your selected funding source for the full amount of the Transfer, including any applicable fees. We may decline or delay the transaction if the funding is not confirmed or if risk screening identifies concerns.
When you fund your Transfer using a third-party cash network such as Green Dot, Felix is not responsible for delays or failures occurring prior to receipt of funds into Felix’s designated account. The third party is responsible for collection and transmission of your cash until it is deposited and confirmed.
- Uploading Money by Debit, Credit or Prepaid Card
If you choose to upload money via debit, credit or prepaid card, provided we offer such an option, you will need to provide your card details, including your card number and cardholder name. There are no minimum or maximum upload amounts required to be able to use your debit card. When you choose to upload money via debit, credit or prepaid card, you confirm that your card details are correct, that you are authorized to access and transmit funds from your card account, that your card account is in good standing with the account-holding financial institution, and that you have the authority to initiate a debit, credit or prepaid card payment in the amount at issue to or from your card account. You may authorize us to initiate debits to your bank account through card payment networks in order to process a requested Transfer, including any applicable fees and charges, and this authorization shall remain in effect until canceled in accordance with these Terms.
PLEASE NOTE THAT WHEN YOU INITIATE A PAYMENT WITH A CREDIT CARD, IT MAY BE CONSIDERED A CASH ADVANCE BY THE ISSUING FINANCIAL INSTITUTION. CASH ADVANCES CARRY CONSIDERABLY HIGHER RATES OF INTEREST THAN REGULAR PAYMENTS.
- Uploading Cash via Green Dot® Network
You may choose to fund your Transfer by depositing cash at a participating merchant in the Green Dot® Financial Network. When using this method:
- Your cash will be received by Green Dot and transferred to an account designated by Felix at its banking partner.
- Green Dot can take up to 15 minutes to process the cash deposit and send it to Félix.
- Once your cash has been accepted and deposited, Green Dot’s responsibility ends, and Felix assumes responsibility for completing your Transfer.
- You will receive a receipt at the time of your cash deposit. This receipt serves as proof of payment and includes key transaction information.
- Cash uploads may be subject to minimums, maximums, and merchant-specific fees. These fees will be disclosed to you prior to confirmation.
- This service may be subject to additional AML screening, verification, and timing delays. Please retain your receipt until your Transfer is confirmed.
- Currency Conversion
Our Services include the ability to convert currencies as part of a Transfer. A conversion fee (the “Conversion Fee”) as set out in our Fee Schedule will usually apply when we perform a currency conversion. Additional fees may also apply. We may from time to time offer specials or promotions (each a “Promotion”) when the Conversion Fee will be reduced or waived. Your ability to participate in any Promotions is at Felix’s sole discretion. Promotions may be subject to additional terms and conditions. A currency conversion order may either be:
- a Fixed Dollar Order which is a currency conversion order where you indicate that you wish to convert a fixed amount of US dollars in order for you or your recipient to receive the converted amount in Local Currency; or
- a Fixed Local Currency Order which is a currency conversion order where you indicate that you wish to convert a variable amount of US dollars in order for you or your recipient to receive a fixed amount of Local Currency.
We will only process your currency conversion order if we have received the relevant funds. It is your responsibility to upload the money to fund a currency conversion order in a timely manner. We cannot be responsible for the time it takes for the money to be sent to us by your bank or payment service provider.
We reserve the right in our sole discretion to refuse any currency conversion order. Reasons for refusal may include but are not limited to an inability to match your WhatsApp account information with your bank account details, incorrect information about the recipient, or insufficient available funds. We generally will attempt to notify you of any refusal, using WhatsApp, stating (where possible) the reasons for such refusal and explaining how to correct any errors. However, we are not required to notify you if such notification would be unlawful.
Once we have received your currency conversion order, we will send you a confirmation by WhatsApp that we have received it. Each currency conversion order is given a unique transaction number (the “Transaction Reference Number”) which is shown in the transaction confirmation. You should quote this Transaction Reference Number when communicating with us about a particular currency conversion order.
- Exchange rates used to convert currency
When we refer to an exchange rate in these Terms, we refer to the rate at which one currency is converted into another. This is the amount of destination currency a customer’s beneficiary will receive in exchange for the amount of USD sent by the customer.
When you send money in one currency and the recipient is paid in another, the funds will be converted at our current exchange rate, which may differ from the rate at which we purchase foreign currency. We and our service providers may earn revenue from this difference in addition to any transfer fees.
Exchange rates vary by destination country and other factors and are subject to change. The applicable exchange rate for your transaction will be disclosed to you before you authorize the transfer. In most cases, the conversion takes place at the time you send the money, and the recipient will receive the foreign currency amount stated on the transaction receipt.
Our exchange rates are based on commercially available interbank rates plus a margin, and may differ from the rates publicly quoted for transactions between banks or other financial institutions. Exchange rates are typically adjusted multiple times per day in line with global market conditions.
In addition, you acknowledge and agree that:
- Exchange rates are generally locked in at the time of execution unless otherwise stated. If your Transfer is delayed or not completed for any reason (such as fraud review, technical issue, or incorrect recipient details), the rate may change or the transaction may be canceled.
- Felix does not guarantee that any rate displayed before confirmation of your Transfer will be the final rate applied, particularly if the payment is not successfully funded or is delayed.
- Felix is not responsible for any financial losses caused by currency fluctuation, timing delays, or reliance on a quoted exchange rate prior to execution.
Estimated delivery times provided alongside your Transfer are for informational purposes only and may be affected by recipient country banking hours, compliance checks, or payment partner processing.
Before completing your Transfer, we will always disclose the total amount you will pay, the amount your recipient will receive, and the applicable exchange rate. By confirming the transaction, you consent to the rate and fees presented at that time.
Delivery times and rate applicability may be affected by multiple factors beyond our control, including recipient country banking hours, regulatory checks, holidays, incorrect recipient details, or delays from our payment partners. We do not guarantee delivery within a specific time frame.
4.3 Funds Availability
Felix provides instant availability of funds to recipients in most cases, even before final settlement has occurred from your linked bank account or payment method. When you authorize a Transfer and Felix accepts the instruction, we typically make the funds available to the recipient immediately, subject to fraud screening, verification checks, or other circumstances.
This model is based on Felix front-loading the disbursement to your intended recipient. As a result, Felix bears settlement risk on your behalf until your payment clears. However, your obligation to pay remains until the transaction is fully settled.
Although Felix generally fulfills Transfers in advance of settlement, final completion of a Transfer is contingent on the successful receipt of funds from your bank or payment card issuer. If settlement ultimately fails, Felix may cancel the Transfer, reverse the disbursement, or seek reimbursement from you.
- Cancellation of a Transfer
- Personal, family or household Transfers
You have the right to cancel a Transfer for personal, family or household purposes and obtain a full refund of all funds paid to us, including any fees in connection with that Transfer, within thirty (30) minutes of payment for the currency conversion order.
Transfers should be canceled using WhatsApp. If you cannot cancel from WhatsApp, you can contact us by email at ayuda@felixpago.com or by telephone at (669) 333-3549. If you contact us to cancel, you must provide us with information to help us identify the Transfer that you wish to cancel, including (i) your name, address and telephone number; (ii) the name of the person receiving the funds; (iii) the US dollar amount of the Transfer; (iv) the Transaction Reference Number and (v) the intended destination location.
We will issue a refund within three (3) Business Days of your request, provided that the funds have not been picked up by the designated recipient prior to our receipt of your request for a refund. For the avoidance of doubt, you may not cancel a Transfer under any circumstances if the funds have been disbursed or deposited to the recipient.
- Business or commercial Transfers
You have the right to cancel a Transfer for business or commercial purposes and obtain a full refund of all funds paid to us, including any fees in connection with that Transfer, up until the Transfer has been completed in accordance with your instructions.
Transfers should be canceled using WhatsApp. If you cannot cancel from WhatsApp, you can contact us by email at ayuda@felixpago.com or by telephone at (669) 333-3549 . If you contact us to cancel, you must provide us with information to help us identify the Transfer that you wish to cancel, including (i) your name, address and telephone number; (ii) the name of the person receiving the funds; (iii) the US dollar amount of the Transfer; (iv) the Transaction Reference Number and (v) the intended destination location.
We will issue a refund within three (3) Business Days of your request, provided that the funds have not been picked up by the designated recipient prior to our receipt of your request for a refund. For the avoidance of doubt, you may not cancel a Transfer under any circumstances if the funds have been disbursed or deposited to the recipient.
5.3 Customers in California and Washington
You have the right to cancel a Transfer order for personal or business purposes and obtain a full refund of all funds paid to us, including any fees in connection with that order, up until the Transfer has been completed in accordance with your instructions.
Transfers should be canceled using WhatsApp. If you cannot cancel from WhatsApp, you can contact us by email at ayuda@felixpago.com or by telephone at (669) 333-3549. If you contact us to cancel, you must provide us with information to help us identify the Transfer that you wish to cancel, including (i) your name, address and telephone number; (ii) the name of the person receiving the funds; (iii) the US dollar amount of the Transfer; (iv) the Transaction Reference Number and (v) the intended destination location.
We will issue a refund within three (3) Business Days of your request, provided that the funds have not been picked up by the designated recipient prior to our receipt of your request for a refund. For the avoidance of doubt, you may not cancel an order under any circumstances if the funds have been disbursed or deposited to the recipient.
- Fees
The Fee for a Transfer including currency conversion is set out in our Fee Schedule www.felixpago.com/fee-schedule. The Conversion Fee forms part of these Terms and is subject to change including in connection with a Promotion.
You agree to pay the Conversion Fee using one of the payment methods set out in Section 4.1 or as otherwise agreed between you and us. The Conversion Fee will be charged at the time the Transfer is completed. The Conversion Fee does not include any fees that your bank or the recipient’s bank may charge. Those fees may be deducted from money you upload to Transfer.
You are responsible for any taxes which may be applicable to payments you make or receive, and it is your responsibility to collect, report and pay the correct tax to the appropriate tax authority.
- Transaction Statements and Requesting Transaction Records in Writing
You have the right to receive a statement showing your Felix activity. You may request your Felix statement via WhatsApp.
You may access information about all of your Transfers, including related Conversion Fees, Promotions and exchange rates, through WhatsApp. We have allocated a Transaction Reference Number to each Transfer, you should quote this Transaction Reference Number when communicating with us about a particular Transfer.
- Terminating Felix
- You can terminate Felix
You may terminate these Terms at any time by contacting us at (669) 333-3549, or by email at ayuda@felixpago.com.
You must not terminate these Terms to avoid an investigation. If you attempt to terminate these Terms during an investigation, we will be unable to do so until the investigation is fully completed. You agree that you will continue to be responsible for all obligations related to Felix even after you terminate these Terms.
- Felix can terminate your access to Services
Felix, in its sole discretion, reserves the right to suspend or terminate these Terms, access to or use of its Website, software, systems (including any networks and servers used to provide any of the Services) operated by us or on our behalf or some or all of the Services for any reason and at any time upon notice to you.
Reasons we may suspend or terminate your ability to use the Services include, but are not limited to:
- Your breach of any provision of these Terms or documents referred to in these Terms;
- We are requested or directed to do so by any competent court of law, government authority or agency, or law enforcement agency;
- We have reason to believe you are in violation or breach of any applicable law or regulation;
- We have reason to believe you are involved in any fraudulent activity, money laundering, terrorism financing or other criminal or illegal activity; or
- We believe you are using your account for Restricted Activities (as defined below).
We may also suspend your use of the Services if your WhatsApp account has been compromised or has been used or is being used without your authorization or fraudulently or for other security reasons.
If we terminate your use of the Services for any reason, we’ll provide you with notice of our actions on WhatsApp. You are responsible for all reversals, chargebacks, fees, fines, penalties and other liability incurred by Felix, any other Felix customer, or a third party, caused by or arising out of your breach of these Terms, and/or your use or the use of your authorized third parties of the Services. You agree to reimburse Felix, any Felix customer, or a third party for any and all such liability.
- Communications Between You and Us
Felix may communicate with you about the Services electronically as described in our https://felixpago.com/electronics-policy. You will be considered to have received a communication from us, if it’s delivered electronically, 24 hours after the time we send it via WhatsApp or email it to you. You will be considered to have received a communication from us, if it’s delivered by mail, three (3) Business Days after we send it.
We usually contact you via WhatsApp. For this reason, you must at all times maintain a valid WhatsApp account. You are required to check for incoming messages regularly and frequently, these messages may contain links to further communications on our Website. If you don’t maintain or check your messages and other methods of communications, you will miss messages about your Transfers and the Services. We cannot be liable for any consequence or loss if you don’t do this.
In addition to communicating via WhatsApp, we may contact you via email, letter or telephone where appropriate. If you use any mobile services, we may, and you agree that we may, also communicate with you via SMS. Any communications or notices sent by Text messages (SMS), email or WhatsApp will be deemed received the same day.
9A Electronic Communications Consent Disclosure (E-SIGN Act)
By using the Services, you consent to receive all disclosures, agreements, notices, and other communications that we provide in connection with your use of the services provided by Felix (collectively, “Communications”) in electronic form, and you agree that such electronic Communications satisfy any legal requirement that such Communications be in writing.
9A.1 Scope of Communications
Your consent applies to all Communications we provide in connection with your Felix account and any related services, including but not limited to:
- Terms of Use and amendments thereto;
- Privacy policies and notices;
- Receipts, confirmations, and transaction statements;
- Account notices and disclosures required by federal or state law;
- Error resolution communications; and
- Tax documents and regulatory notices.
9A.2 Method of Delivery
We will provide these Communications to you through one or more of the following methods:
- WhatsApp messages sent to the phone number linked to your account;
- Emails sent to the email address you have provided;
- Posting on our website (https://www.felixpago.com); or
- Any other method permitted under applicable law.
9A.3 Hardware and Software Requirements
To receive and retain electronic Communications, you must have the following:
- A device with internet connectivity and a current web browser;
- Access to a WhatsApp account;
- Access to a valid email address;
- Sufficient storage space to save Communications (or access to a printer); and
- PDF reader software, if we send documents in PDF format.
9A.4 Withdrawing Consent
You may withdraw your consent to receive electronic Communications at any time by contacting us at help@felixpago.com. However, withdrawing your consent may result in termination of your Felix account or limit your ability to use the Services, as we are only able to provide the Services electronically.
9A.5 Updating Contact Information
You are responsible for keeping your WhatsApp number and email address current. You may update your contact information by notifying us at ayuda@felixpago.com or through any update function provided within the Services.
By continuing to use the Services, you confirm that you meet the requirements above, and that you have the ability to access and retain electronic Communications.
- Issues that May Occur
- Reversals and Chargebacks
If you upload a payment that is later refunded or invalidated for any reason, you are responsible for the full amount of the payment uploaded plus any fees (including any applicable chargeback fee described below). Whenever an upload is reversed, Felix will reverse the related Transfer.
- Payments that are reversed
Uploads may be invalidated and reversed by Felix if:
- Our investigation of a bank reversal (sometimes known as an ACH return) finds that the upload was fraudulent.
- Felix sent a payment to you in error.
- The upload was unauthorized.
- You made the upload for activities that violated these Terms, or any other agreement between you and Felix.
When you upload funds, you are liable to Felix for the full amount of the upload plus any fees if the upload is later invalidated for any reason.
- Chargeback Fees
If you make a debit card-funded upload and you (or a third party) pursue a chargeback for the upload with the card issuer, then Felix may assess you with a chargeback fee (for facilitating the chargeback process) and will charge the fee to your debit card.
- Negative Refunds
If Felix refunds you for a Transaction after the funds have been disbursed or deposited to the recipient (a “Negative Refund”) the amount of that Negative Refund represents an amount you owe to Felix and you promise to repay the Negative Refund immediately without any notice from us. Felix may deduct amounts owed from money you upload. We may send you reminders or take such other reasonable actions to recover the Negative Refund from you, for example, we may use a debt collection service or take further legal actions. In order to recover the Negative Refund from you, we may convert the amount you owe us into U.S. dollars.
- Error Resolution
You must make sure that the information you provide to us when you make a Transfer is accurate. Once a Transfer is processed, it cannot be reversed (except where, and to the extent, required by applicable law) and, except as expressly set forth in these Terms, we will not be liable in any way for any loss you suffer as a result of a Transfer being carried out in accordance with your instructions (or those of a third party acting on your behalf).
If you believe there to be an error in connection with a Transfer or other problem, then you should notify Felix at (669) 333-3549 as soon as possible, but no later than 180 days of the date we disclosed to you that a Transfer has been completed.
When you do, please tell us as much of the following information as possible: (1) your name and address; (2) the error or problem with the Transfer, and why you believe it is an error or problem; (3) the name of the recipient, and if you know it, telephone number or address; (4) the dollar amount of the Transfer; and (5) the Transfer Reference Number.
- Errors
Errors in the Case of Transfers
With regard to Transfers sent for personal, family or household purposes, and the payment amount equals or exceeds $15 USD, the following are considered Errors:
- You paid an incorrect amount for your currency conversion order;
- Felix made a computational error, such as a miscalculation of the amount the recipient received;
- The amount stated in the currency conversion order receipt was not made available to the recipient, unless the problem was caused by extraordinary circumstances outside our control;
- Funds were available to the recipient later than the date of availability that was disclosed to you on the currency conversion order receipt or were not delivered, unless extraordinary circumstances outside our control caused the delay, and we could not reasonably anticipate those circumstances, or delays resulted from fraud screenings, or were caused by requirements of the Office of Foreign Assets Controls or similar requirements, or the Transfer was made with fraudulent intent; and
- The list of Transfers on your statement does not reflect a Transfer that you made; and
- You did not receive any confirmation of your Transfer, such as information required to determine if a Transfer occurred.
If you believe an Error of the type described above occurred, you must duly contact us in accordance with the information above, and we will investigate and determine whether an error occurred within 90 days (although we typically do this within ten (10) business days) after you contact us.
We will inform you of our determination within three (3) Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation. If we determine that an error has occurred, we will offer you the option of obtaining a refund or making available to the designated recipient the funds necessary to resolve the error. Please note that we are only required to refund fees where we failed to make funds available to the recipient by the date of availability we specified, unless you provided incorrect or insufficient information to us, in which case we are not required to refund fees.
We reserve the right to correct typographic errors you may make in your communications via WhatsApp, email or letter, such as misspelled addresses and city names, when such errors might cause downstream operational issues, such as database screening failures, or transaction misroutings.
- What is not considered an Error
The following are not considered Errors:
- If you give someone access to your WhatsApp account (by giving them your login information) and they use Felix without your knowledge or permission. You are responsible for Transfers made in this situation;
- Invalidation and reversal of a Transfer;
- Requests for duplicate documentation or other information for recordkeeping purposes;
- An inquiry about the status of a currency conversion order (except where the funds from the order were not made available to the recipient by the disclosed date of availability);
- A change requested by the recipient of funds sent from you;
- A change in the amount or type of currency received by a designated recipient from the amount or type of currency stated in the disclosure provided you, if we relied on information provided by you in making the disclosure;
- Delays that result from Felix applying holds or limitations. Our decision about holds or limitations may be based on confidential risk management procedures and the protection of Felix, our customers and/or service providers. In addition, we may be restricted by regulation or a governmental authority from disclosing certain information to you about such decisions. We have no obligation to disclose the details of our risk management or security procedures to you;
- Delays based on a review of a potentially high-risk Transfer;
- Your errors in making a Transfer (for example, mistyping an amount of money that you are sending).
- Delays due to actions of third parties (e.g., your or a recipient's bank)
- Restricted Activities
13.1 You may use our Services only for lawful purposes. You may not use our Services:
- in any way that breaches any applicable local, national, or international law or regulation, or causes Felix to breach any applicable law or regulation;
- in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
- for the purpose of harming or attempting to harm minors in any way;
- for anything that is abusive, harmful, or does not comply with our content standards;
- for any unsolicited or unauthorized advertising, promotional material, or any other form of spam;
- to deal in harmful programs such as viruses, spyware, or similar computer code designed to adversely affect the operation of any computer software or hardware;
- in any way that would locally or internationally evade any applicable taxes or facilitate tax evasion.
- Unsupported businesses and transactions
We do not support businesses or transactions which are involved in any of the categories in section 13.1.2 below, such businesses or transactions may be declined. While this list is representative, it is not exhaustive, and we reserve our right to deny our services to any customers who exceed our risk tolerance.
13.1.2 Regulated or illegal products and services:
- Adult content
- Alcohol
- Tobacco
- Cannabis
- Controlled substances
- Drug paraphernalia
- Pharmaceuticals
- Chemicals
- Counterfeit or unauthorized goods
- Gambling
- Intellectual property or proprietary rights infringement
- Products and services which are not legal in the jurisdiction where they are being offered
13.1.3 Financial and other professional services:
- Binary options
- Escrow services
- Marketplaces
- Money service businesses
- Trading Platforms
- Shell banks
- Superannuation funds
- Syndicates
- Trust and corporate service providers
- Any financial services business operating without a license where one is required
13.1.4 Other restricted activities:
- IPTV and VOIP services
- Individuals, entities, or countries subject to international sanctions
- Weaponry, military and semi-military goods and services
- Unregistered nonprofit organizations and charities
- Trusts and foundations
- Restricted and/or endangered animal species
- Multi-level marketing, pyramid schemes, get rich quick schemes, referral marketing
- Protection from Unauthorized Transactions
To protect yourself from unauthorized activity, you should regularly review your Felix statements and transaction notifications. Felix will notify you of each Transfer by sending a message to your WhatsApp account on file. You should review these transaction notifications to ensure that each Transfer was authorized and accurately completed.
Felix will protect you from unauthorized activity. When this protection applies, Felix will cover you for the full amount of the unauthorized activity as long as you cooperate with us and follow the procedures described below.
- Unauthorized Transactions
An Unauthorized Transaction occurs when a Transfer is made from your WhatsApp account using Felix that you did not authorize and that did not benefit you. For example, if someone steals your password, uses the password to access your WhatsApp account, and makes a Transfer, an Unauthorized Transaction has occurred.
- What is not considered an Unauthorized Transaction
The following are not considered Unauthorized Transactions:
- If you give someone access to your WhatsApp account (by giving them your login information) and they use Felix without your knowledge or permission. You are responsible for Transfers made in this situation.
- Invalidation and reversal of a Transfer.
14.3 Reporting an Unauthorized Transaction
If you believe your WhatsApp login information has been lost or stolen, call: (669) 333-3549 or email us at: ayuda@felixpago.com.
Tell us right away if you believe your WhatsApp login information has been lost or stolen, or if you believe that Transfers have been made without your permission using your WhatsApp login information. If you tell us within 60 days after we provide you with your Felix statement showing Transfers you did not make, you will be eligible for 100% protection for Unauthorized Transactions.
If your Felix statement shows Transfers that you did not make, including those made with your WhatsApp login information or by other means, tell us at once. If you do not tell us within 60 days after we provided the statement to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
14A Electronic Fund Transfer Rights (Regulation E)
14A.1 Applicability of Regulation E
If you are an individual using the Services primarily for personal, family, or household purposes, certain transactions equal or exceeding $15 U.S. dollars initiated with Felix qualify as "electronic fund transfers" (EFTs) under the Electronic Fund Transfer Act (EFTA) and Regulation E (12 C.F.R. Part 1005). The following rights apply to such transfers.
14A.2 Your Right to Report Errors
If you believe an EFT error has occurred—such as an unauthorized transaction, an incorrect amount, or a transfer not completed as instructed—you must notify us as soon as possible and no later than sixty (60) days after we provide the transaction confirmation or statement reflecting the issue.
To investigate the error, we may require: (i) Your name and WhatsApp-linked phone number; (ii) The dollar amount of the suspected error; (iii) The name of the recipient, if applicable; (iv) The Transaction Reference Number; (v) A description of the suspected error and the reason you believe it occurred. If you think there has been a transaction error or problem refer to Section 15 Complaints for how to contact us.
14A.3 Investigation and Resolution Timelines
We will investigate the issue and determine whether an error occurred within forty-five (45) days after we hear from you (or up to ninety (90) days in cases involving new accounts, point-of-sale transactions, or international transfers). We will inform you of our findings within three (3) business days of completing our investigation.
14A.4 Provisional Credit
If we are unable to resolve the error within ten (10) business days, we will provisionally credit your account for the disputed amount, so you have access to the funds (including fees and any taxes if charged) during our investigation. If we determine that no error occurred, we will reverse the provisional credit and notify you in writing.
14A.5 Unauthorized Transfers
An unauthorized EFT is a transfer from your account that you did not authorize and from which you did not benefit. Transfers initiated by someone to whom you gave your login credentials—even if they exceed your authority—are not considered unauthorized under Regulation E.
To preserve your rights, you must notify us of any unauthorized transfer within sixty (60) days after we provide the transaction statement. If you fail to notify us within this time period, you may be liable for the full amount of the unauthorized transfer.
Please contact Felix immediately if you suspect an error or unauthorized transaction. See Section 15 (Complaints) for how to reach us.
- Complaints
If you have a question or complaint regarding the Services, please send an e-mail to complaints@felixpago.com . You may also contact us by writing to Felix Technologies Inc., 201 South Biscayne Boulevard, Suite 1980 Miami, FL 33131 or by phone or WhatsApp at (669) 333-3549. Please do not include bank account or debit card information or other sensitive information in your email or WhatsApp messages, as these channels are not guaranteed to be secure.
When you submit a complaint or report an error (for example, if a Transfer was delayed, misdirected, or not delivered), we will acknowledge your request within one (1) business day. Felix will make reasonable efforts to resolve most complaints within three (3) business days. More complex cases may take longer, but you will receive a final response within forty-five (45) calendar days, in accordance with applicable laws and consumer protection regulations.
If your complaint relates to a covered remittance error under Regulation E (12 CFR §1005.33), you may be entitled to a refund or correction. Felix will inform you if additional documentation is needed and will keep you updated on the resolution process.
If you are dissatisfied with the outcome of your case, you may request a review by a senior compliance officer. To do so, please reply to the case thread using the word “ESCALATE,” or notify us again via WhatsApp or email. Felix will conduct a second-level review and notify you of the outcome.
If your issue remains unresolved after contacting us, you may also contact the state licensing authority listed on your transaction receipt, if applicable. Felix is licensed or authorized in multiple U.S. states and your receipt will contain contact information for the relevant state regulator.
This complaint process does not limit or waive any rights you may have under applicable state or federal law, or under Section 19.10 (Governing Law and Agreement to Arbitrate).
- Information Security
You are responsible for configuring your information technology, computer programs and platform in order to access our Services. You should use your own virus protection software. You must not misuse our Services by introducing viruses, trojans, worms, logic bombs or other materials which are malicious or technologically harmful. You must not attempt to gain unauthorized access to the Services, our servers, computers or databases. You must not attack the Services, including via WhatsApp with any type of denial-of-service attack. By breaching this provision, you would commit a criminal offence under applicable law, including the Computer Fraud and Abuse Act (18 U.S.C. § 1030). We may report any such breach to the relevant law enforcement authorities and we may co-operate with those authorities by disclosing your identity or other information to them. In the event of such a breach, your right to access and use our Services will cease immediately without notice, and you must immediately cease all such access and use.
- Third Party Materials
Certain Services functionality may make available access to information, products, services and other materials made available by third parties (“Third Party Materials”) or allow for the routing or transmission of such Third Party Materials, including via links. By using such functionality, you are directing us to access, route and transmit to you the applicable Third Party Materials.
We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, validity, timeliness, completeness, reliability, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain Third Party Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in these Terms shall be deemed to be a representation or warranty by us with respect to any Third Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third Party Materials (in whole or part) through WhatsApp, the Website or otherwise at any time. In addition, the availability of any Third Party Materials through WhatsApp, the Website or otherwise does not imply our endorsement of, or our affiliation with, any provider of such Third Party Materials, nor does such availability create any legal relationship between you and any such provider.
Your use of Third Party Materials is at your own risk and is subject to any additional terms, conditions and policies applicable to such Third Party Materials (such as terms of service or privacy policies of the providers of such Third Party Materials).
- Fraud Prevention
- Introduction
By registering for and using Felix services, you agree to comply with all terms and conditions outlined in this Agreement. If you do not agree with any part of this Agreement, you must discontinue use of Felix services immediately.
- Eligibility and Registration
To use Felix services, you must:
- Register by creating a Felix Account and agree to be bound by these Terms.
- Provide accurate, complete, and current information during registration and maintain your account information up to date.
- Not be in breach of any Terms.
- Not have a blocked or suspended Felix Account or have had an account previously closed by Felix due to breach of Terms.
- Not have a duplicate active account.
Felix retains the right to request additional documents and/or information for verification purposes and may verify personal and identity information with credit reference or fraud prevention agencies.
- Profile Security
You are responsible for maintaining the confidentiality of your Felix profile and credentials. You must notify Felix immediately of any unauthorized use of your account or any other breach of security. Felix is not liable for any loss or damage arising from your failure to secure your account credentials.
- Fraud Risk and Transaction Reviews
Felix may review and place holds on transactions that are deemed high risk. Transactions may be delayed or canceled for compliance, fraud prevention, or risk management purposes. Felix utilizes proprietary fraud and risk modeling tools to assess transaction risks and may require additional verification steps from users before processing certain transactions.
From time to time, as a precautionary measure, Felix may utilize a Penny Test to verify your payment method is valid and yours. This involves a small temporary charge (between $0.01 and $0.99) to your card, refunded automatically once confirmed. Refunds typically depend on your bank’s processing time. Please note: disputing this small charge could delay verification and limit your access to Felix services.
- Unauthorized Transactions
An Unauthorized Transaction is defined as a payment sent from your Felix account without your explicit authorization and from which you did not benefit. Transactions made by individuals to whom you have given your login information, even if they exceed their authority, are not considered unauthorized. Users must notify Felix immediately upon discovering an unauthorized transaction.
- CONSUMER FRAUD WARNINGS
Felix provides warnings to users about common scams, including but not limited to:
- Account Takeover and Impersonation Scams:
- A scammer fraudulently takes over a legitimate sender’s account, sends a transfer to an accomplice.
- A fraudster impersonates Felix and tricks you into sending money or payment details to an accomplice.
- Accidental Payment Scam: A scammer fraudulently takes a legitimate sender’s account, sends a transfer, then claims it was accidental, and requests a cancellation and refund. Users should verify such claims thoroughly and contact Felix support for assistance.
Users are advised to remain vigilant, and verify claims and transactions on their own account.
- Account Closure and Suspension
Your Felix account does not expire and remains valid until canceled by either you or Felix. Felix may automatically cancel your account if it remains inactive for 18 consecutive months. You may close your account at any time by providing written notice to Felix. Felix reserves the right to cancel or suspend an account without prior notice if:
- You breach any significant part of these Terms.
- You act in a threatening or abusive manner towards Felix staff or representatives.
- Felix has concerns about the security of your account.
- Felix suspects unauthorized or fraudulent use of your account.
- Felix suspects that your funding source is not issued in your name or belongs to a third party.
- Compliance with the law necessitates such action.
- Promotional Offers
To qualify for and receive any promotional offers or credits, users must meet the requirements specified in the Offer. Offers can only be redeemed for Felix transactions via the Felix WhatsApp number (669) 333-3549. Offers cannot be transferred, copied, or combined unless otherwise indicated. Felix reserves the right to modify or cancel offers at any time without prior notice.
- Anti-Fraud Measures for New Accounts
Felix implements stringent measures to prevent fraudulent activity when opening new accounts. This includes the requirement for additional documents and identity checks to verify user information. Felix may utilize credit reference or fraud prevention agencies to authenticate personal and identity information provided by users.
- Compliance with Laws
Users agree to comply with all applicable laws and regulations while using Felix services. Felix reserves the right to report any suspicious or illegal activities to the appropriate authorities.
- Amendments
Felix may amend this Agreement at any time. If amendments reduce user rights or increase user responsibilities, Felix will provide notice at least 21 days before the changes take effect. Continued use of Felix services after any amendments become effective constitutes acceptance of the updated terms.
- Data Privacy
Felix is committed to protecting your privacy. By using Felix services, you agree to the collection, use, and disclosure of your personal information in accordance with our Privacy Policy. Felix may share your information with fraud prevention agencies, law enforcement, or other regulatory bodies as required by law.
By providing your phone number, including your mobile number, you consent to receive automated calls from us. If the provided number is a mobile number, you also agree to receive text messages regarding your use of our service at that number, which may be sent periodically. Standard message and data rates may apply.
To opt out of receiving text messages, please reply “STOP”. For assistance, reply “HELP” to any Felix text message you receive. You may also contact Felix Technologies Inc. at (669) 333-3549 or send us an email at help@felixpago.com for assistance.
- Limitation of Liability
To the fullest extent permitted by law, Felix shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
- Your use or inability to use the Felix services;
- Any unauthorized access to or use of our services and/or any personal information stored therein;
- Any interruption or cessation of transmission to or from our services;
- Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party;
- Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Felix services.
- Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which Felix operates, without regard to its conflict of law principles. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
By using Felix services, you acknowledge that you have read, understood, and agreed to this Terms of Service Agreement. This Agreement ensures a secure and compliant environment for all users, enhancing trust and reliability in Felix's cross-border money transfer services.
- Felix’s Rights
- Limitation on Felix’s Liability, Indemnity and Release
In this section, we use the term “Felix” to include Felix Technologies Inc. and our affiliates, and each of their respective directors, officers, employees, agents, joint venturers, service providers and suppliers. Our affiliates include each entity that we control, we are controlled by or we are under common control with.
In no event shall Felix be liable for lost profits or for any indirect, incidental, consequential, special, exemplary or punitive damages of any kind, under any contract, tort (including negligence), strict liability or other theory, including damages for loss of profits, use or data, loss of other intangibles, loss of business, loss of security of any information or other materials (including unauthorized interception by third parties of any information or other materials), even if advised in advance of the possibility of such damages or losses, however arising, including negligence, unless and to the extent prohibited by law. Our liability to you or any third parties in any circumstance is limited to the lesser of (i) the actual amount of direct damages or (ii) $100.
In addition, to the extent permitted by applicable law, Felix is not liable, and you agree not to hold Felix responsible, for any damages or losses (including, but not limited to, loss of money, goodwill, or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from: (1) your use of, or your inability to use, WhatsApp, our Website, software, systems (including any networks and servers used to provide any of the Services) operated by us or on our behalf, or any of the Services; (2) delays or disruptions in WhatsApp, our Website, software, systems (including any networks and servers used to provide any of the Services) operated by us or on our behalf or any of the Services; (3) viruses or other malicious software obtained by accessing WhatsApp, our Websites, software, systems (including any networks and servers used to provide any of the Services) operated by us or on our behalf or any of the Services or any Website or service linked to our Websites, software or any of the Services; (4) glitches, bugs, errors, or inaccuracies of any kind in WhatsApp or our Website, software, systems (including any networks and servers used to provide any of the Services) operated by us or on our behalf or any of the Services or in the information and graphics obtained from them; (5) the content, actions, or inactions of third parties; (6) a suspension or other action taken with respect to your use of the Services; or (7) your need to modify your practices, content, or behavior, or your loss of or inability to do business, as a result of changes to these Terms or any other Felix policy.
- Indemnity
Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold harmless Felix and its affiliates, and their respective successors and assigns, from and against all claims, liabilities, damages, judgments, awards, losses, costs, expenses and fees (including attorneys’ fees) arising out of or relating to (a) your or your authorized third parties use of, or activities in connection with, the Services; and (b) any violation or alleged violation by you of these Terms or applicable law.
- Release
If you have a dispute with any other Felix user or a third party that you send money to, you release Felix from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such dispute. In entering into this release you expressly waive any protections (whether statutory or otherwise, for example, California Civil Code § 1542) that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.
- Service Availability
We will try to make sure our Services are available to you when you need them. However, we do not guarantee that our Services will always be available or be uninterrupted. We have the right to suspend, withdraw, discontinue or change all or any part of our Services without notice. We will not be liable to you if for any reason our Services are unavailable (in whole or in part) at any time or for any period. You are responsible for making all arrangements necessary for you to have access to the Services (including all hardware and telecommunications services).
- Disclaimer of Warranty
The Services are provided “As-Is” “Where Is” and “Where Available” and without any representation or warranty, whether express, implied or statutory. Felix specifically disclaims any implied warranties with respect to the Services to the fullest extent permissible under applicable law, including the warranties of merchantability, fitness for a particular purpose, non-infringement and title.
- Insolvency Proceedings
If any type of bankruptcy or insolvency proceeding (e.g., a proceeding commenced under any provision of the United States Bankruptcy Code) is commenced by or against you, we’ll be entitled to recover all reasonable costs or expenses (including reasonable attorneys' fees and expenses) incurred in connection with the enforcement of these Terms or requests that we supply information in connection with such proceeding.
- Intellectual Property
Felix logos are all logos related to the Services that are either trademarks or licensors. You may not copy, imitate, modify or use them without Felix’s prior written consent. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of Felix. You may not copy, imitate, modify or use them without our prior written consent. You may use HTML logos provided by Felix for the purpose of directing web traffic to the Services. You may not alter, modify or change these HTML logos in any way, use them in a manner that mischaracterizes Felix or the Services or display them in any manner that implies Felix's sponsorship or endorsement. All right, title and interest in and to the Felix Websites, any content thereon, the Services, the technology related to the Services, and any and all technology and any content created or derived from any of the foregoing is the exclusive property of Felix and its licensors.
- Translation of These Terms
Any translation of these Terms is provided solely for your convenience and is not intended to modify the terms of these Terms. Only the English language version of these Terms is an official version. In the event of a conflict between the English version of these Terms and the Spanish version, the English version shall control.
- Privacy
Protecting your privacy is very important to us. Please review our Privacy Policy at: https://felixpago.com/privacy-policy/ n order to better understand our commitment to maintaining your privacy, as well as our use and disclosure of your information.
- Governing law and Agreement to Arbitrate
You agree that, except to the extent inconsistent with or preempted by federal law and except as otherwise stated in these Terms, the laws of the State of New York, without regard to principles of conflict of laws, will govern these Terms and any claim or dispute that has arisen or may arise between you and Felix, and regardless of your location. Except for disputes that qualify for small claims court, all disputes arising out of or related to these Terms or any aspect of the relationship between you and Felix, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, will be resolved through final and binding arbitration before a neutral arbitrator instead of in a court by a judge or jury and you agree that Felix and you are each waiving the right to trial by a jury. You agree that any arbitration under these Terms will take place on an individual basis; class arbitrations and class actions are not permitted and you are agreeing to give up the ability to participate in a class action. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as amended by these Terms. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by the AAA or by the arbitrator. The arbitrator’s decision will follow these Terms and will be final and binding. The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance of these Terms, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in these Terms will preclude you from bringing issues to the attention of federal, state or local agencies and, if the law allows, they can seek relief against us for you.
- Felix is a payment service provider
Our relationship with you under these Terms with you is as a payment service provider, and Felix is an independent contractor for all purposes. Felix is not your agent or trustee.
- Unlawful internet gambling notice
Restricted transactions as defined in Federal Reserve Regulation GG are prohibited from being processed through Felix or your relationship with Felix. Restricted transactions generally include, but are not limited to, transactions in which credit, electronic fund transfers, checks, or drafts are knowingly accepted by gambling businesses in connection with unlawful Internet gambling.
- Export Controls
You are responsible for complying with United States export controls and for any violation of such controls, including any United States embargoes or other federal rules and regulations restricting exports. You represent, warrant and covenant that you are not (a) located in, or a resident or a national of, any country subject to a U.S. government embargo or other restriction, or that has been designated by the U.S. government as a “terrorist supporting” country; or (b) on any of the U.S. government lists of restricted end users.
- Other Information About these Terms
You may not transfer or assign any rights or obligations you have under these Terms without Felix’s prior written consent. Felix may transfer or assign these Terms or any right or obligation under these Terms at any time.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. If we delay in asking you to do certain things or in taking action, it will not prevent us taking steps against you at a later date.
Our failure to act with respect to a breach of any of your obligations under these Terms by you or others does not waive our right to act with respect to subsequent or similar breaches.
20. Anti-Money Laundering, Sanctions Screening, and Regulatory Compliance
20.1 Bank Secrecy Act and AML Compliance
Felix Technologies Inc. is registered with the Financial Crimes Enforcement Network (FinCEN) as a money services business (MSB) (Registration #31000292246111), and complies with the Bank Secrecy Act (BSA) and related U.S. laws and regulations concerning anti-money laundering (AML). As required by law, Felix has implemented a risk-based AML program that includes:
- Verification of customer identity (see Section 3.4),
- Monitoring and reporting of suspicious activity, and
- Retention of transaction records.
By using the Services, you agree to provide all requested information to enable Felix to comply with applicable AML obligations. Failure to provide such information may result in delayed or rejected transactions, account suspension, or termination of Services.
20.2 Office of Foreign Assets Control (OFAC) Compliance
In accordance with U.S. sanctions laws, Felix screens all users and transactions against applicable lists maintained by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC), including the Specially Designated Nationals (SDN) list and other applicable sanctions lists.
Felix prohibits transactions to or from any person, entity, or jurisdiction that is:
- Subject to comprehensive U.S. sanctions (e.g., Cuba, North Korea, Iran, Syria, Russia-related sectors),
- Listed on OFAC’s SDN or other blocked persons lists, or
- Otherwise designated as ineligible under applicable law.
If your transaction involves a sanctioned party or country, Felix may be legally obligated to block, reject, or report the transaction without notice to you. You understand and agree that:
- You are not located in or a resident of any country subject to U.S. embargo,
- You are not acting on behalf of any person or entity subject to U.S. sanctions, and
- You are not listed on any U.S. government restricted persons list.
20.3 Government Disclosures
Felix may disclose user information and transaction data to law enforcement, regulators, and other government agencies in accordance with applicable law, including but not limited to:
- Suspicious Activity Reports (SARs) filed under 31 U.S.C. § 5318,
- Responses to subpoenas or lawful requests from regulators or courts,
- Compliance with sanctions enforcement actions, and
- Anti-fraud investigations.
By using Felix, you acknowledge and consent to such compliance activities.
21. Foreign Exchange and Transfer Timing Disclosures
21.1 Currency Conversion Risks
When you initiate a Transfer that involves a conversion from U.S. dollars to a Local Currency, you acknowledge and agree to the following:
- The exchange rate offered by Felix at the time of your transaction may include a margin above the mid-market rate and may differ from rates offered by banks or other currency providers.
- Felix obtains exchange rate data from third-party reference sources and may update rates frequently throughout the day without prior notice.
- Exchange rates are locked in at the time your Transfer is executed (when you click “Yes, Correct”), not at the time of order initiation, unless otherwise stated in your transaction confirmation.
- If your Transfer is delayed or not completed for any reason (e.g., insufficient funds, compliance review), the exchange rate may change, and the transaction may be recalculated or canceled.
Felix does not guarantee that the rate displayed before your Transfer will be available at the time the Transfer is processed.
21.2 Rate Disclosure and Fees
You will be shown the applicable exchange rate and any associated fees before completing your Transfer. The total cost—including fees and the amount received by the recipient—will be disclosed before you authorize the transaction. By proceeding with the Transfer, you consent to the displayed terms.
Felix may offer promotions from time to time that reduce or waive exchange rate margins or fees. Participation in promotions is at Felix’s sole discretion and may be subject to additional terms.
21.3 Transfer Timing
Felix aims to deliver funds to the recipient promptly after your Transfer is successfully funded and approved. However, timing may vary based on several factors including:
- The method of payment (e.g., ACH, debit card, cash),
- The time of day the Transfer is initiated,
- Additional verification or compliance screening,
- Recipient country banking processing times, hours, and holidays, and
- Technical issues or delays with third-party service providers.
Estimated delivery times are provided for informational purposes only and are not guaranteed. Felix is not responsible for delays caused by external banks, compliance holds, or recipient-side issues.
These Terms are the entire agreement between you and us relating to the subject matter hereof, and supersede any and all prior or contemporaneous written or oral agreements or understandings. These Terms are between you and us. No other person shall have any rights to enforce any of these Terms. These Terms do not, and shall not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and us.
