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Will Félix Pago ask for my bank details or sensitive information?
Félix Pago will never ask for your passwords, PINs, bank codes, or verification codes. If someone asks for this information claiming to be Félix, it is a fraud attempt.
What information can Félix Pago ask for?
To verify your identity and comply with regulatory requirements, Félix may ask for:
- Basic personal information: full name, date of birth, and U.S. address.
- Official ID document: passport, driver's license, or other accepted document.
- Selfie: to confirm the document belongs to you.
This information is required by law for all money transfer services and is used solely to verify your identity.
What information will Félix Pago NEVER ask for?
- Passwords or PINs for your bank account.
- Access codes for financial apps.
- Verification codes received via SMS.
- Full social security numbers.
- Card security information (CVV, expiration date) outside the payment flow in WhatsApp.
If you receive a message asking for any of this data in the name of Félix Pago, do not respond. Type "speak to an agent" in your official WhatsApp chat at +1 (669) 333-3549 and report it immediately.
