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Can I cancel a transfer with Félix Pago? How long does the refund take?
Yes, you can cancel a transfer with Félix Pago via WhatsApp, provided the money has not yet been deposited or picked up by your beneficiary. Once the cancellation is processed, the refund takes between 1 and 5 business days to appear as a credit in your Félix account.
Can I cancel a Félix Pago transfer?
Yes, but only if the money has not yet reached the beneficiary. Cancellation is not possible if the transfer has already been deposited into an account or picked up in cash.
How do I cancel a Félix Pago transfer?
The fastest way is directly from your WhatsApp chat with Félix. If you cannot complete the cancellation via WhatsApp, you can contact the support team:
- WhatsApp: text "speak to an agent" to +1 (669) 333-3549
The team is available 24/7 to help you manage the cancellation.
To cancel a Félix Pago transfer, act as soon as possible. If the money has already been deposited or picked up, cancellation is no longer possible.
How long does a Félix Pago refund take?
Once the cancellation is confirmed, the refund timeline is as follows:
| Stage | Time |
|---|---|
| Refund reflected as a credit | Between 1 and 5 business days |
The refund is credited as a balance in your Félix account, not as a cash return or a refund to your card.
